DirectConnect is a Service option that provides direct access to your designated engineer’s mobile phone so that you can maximise uptime. This saves you and your staff, time and stress.

Why explain your request repeatedly as you are transferred from person to person? Speak directly to someone who knows your equipment, site, staff and doctors.

We reported a tube fault at 8am. The new tube was delivered to site, installed and calibrated with the system ready to use later that day. This was another demonstration of the fantastic support provided by the Canon Medical team. It was particularly appreciated at this time when the hospital needs to maintain system availability for COVID-19 related work.

Canon Medical's support and engagement with us has been second to none and I can’t stress how much they keep us at ease. If we have ever needed technical support the Engineers have been only a phone call away. They are here within an hour and the problem is rectified so that our downtime is kept to a minimum.

» In my experience, Canon Medical sets the benchmark for service support. The DirectConnect service means that we always speak directly to the engineers who maintain our equipment. No call centres. This improves the quality of our clinical outcomes.«

» One of the key reasons for our long relationship is the quality and responsiveness of the service team. Our radiographers call their engineers’ mobiles directly. Faster response, knowledgeable engineers, more uptime and better patient care.«

» We installed our first Canon lab in 1987. We currently operate three labs, all with DirectConnect. DirectConnect enables our staff to contact our designated Service Engineer directly by mobile phone. We talk to the engineers who know our equipment and people – first time, without delay and without the need to go through call centres. This ensures that we are able to maximise uptime and provide excellent care for our patients. «

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