Service & Support

Safety, Reliability & Affordability

At Canon Medical, we’re committed to making life better for you and your patients. We strive to be the leaders in customer satisfaction by listening to our customers, setting realistic expectations and delivering on our promises.

We focus on maximising safety, reliability, and affordability.

We focus on you and your system’s uptime – so that you can focus on your patients and provide 100% patient care.



Canon Medical has a consistent focus of safety for patients, customers, operators and our engineers. 

  • No third-party installation: Canon engineers manage every aspect of your equipment, from planning to installation and servicing
  • Regulatory Compliance: Our engineers are fully licensed, ensuring adherence to local regulatory standards including WH&S, electrical, and radiation protocols.
  • Endorsed Competency: Benefit from the expertise of engineers whose competency is certified and endorsed, guaranteeing optimal performance.
  • Manufacturer Training: All engineers undertake manufacturer training
  • Ongoing Safety Assurance: Annual Site Risk Assessment and review SWMS with each installation
  • Prolonged Equipment Life: Through quality preventative maintenance, we actively contribute to extending the life of your equipment, safeguarding your investment.

Customer service experience

“And that’s something that is very well regarded. That the company that you are purchasing the equipment off, send their own, highly qualified and experienced engineers to look after it. Even in such a remote location.”

Steve Wallin
Medical Imaging Lead
Torres and Cape HHS


Canon Medical’s remote diagnostic services, preventative maintenance programs and large inventory of spare parts in Australia and New Zealand allow us to maximise your equipment uptime. 

  • Guaranteed uptime and response time
  • Extensive inventory of local spare parts, including CT and Angio tubes
  • InnerVision remote service support
  • DirectConnect to assigned engineers. Personal service, not just a number at a call centre
  • Guaranteed escalation to state, national and manufacturer support engineers
  • Critical Spare Parts held in major cities


Achieve your business targets with Canon Medical’s tailored service.

A range of agreement and option types, payment periods and structures provide you with maximum flexibility.

  • Seven service agreement types and 36 agreement options available
  • Specific service agreements tailored to your needs
  • Total cost of ownership control: Multi-year, Fixed CPI and Fixed Price Options
  • Operating budget control: overtime, after hours, durables and upgrade options
  • Cash flow efficiency: Invoicing annually, quarterly and monthly
  • Frontline service options: Supporting your service engineers

Canon offer excellent solutions to our equipment needs and the whole of life cost is very compelling.”

Warren Berry
General Manager
South Coast Radiology

Canon Medical Systems ANZ Charitable Activities

In line with our continued Made for Life philosophy, Canon Medical extends our support to other areas beyond medical imaging, with the aim to build stronger and more successful communities.

Learn more about our ADA Sponsorship Other charities that Canon Medical support

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