Search

image

Service & Support

Safety, Reliability & Affordability

At Canon Medical, we’re committed to making life better for you and your patients. We strive to be the leaders in customer satisfaction by listening to our customers, setting realistic expectations and delivering on our promises.

We focus on maximising safety, reliability, and affordability.

We focus on you and your system’s uptime – so that you can focus on your patients and provide 100% patient care.

What do customers say about Canon Medical’s service?

image

Safety

Canon Medical has a consistent focus of safety for patients, customers, operators and our engineers. 

  • No third-party installation: Canon engineers manage every aspect of your equipment, from planning to installation and servicing
  • Regulatory Compliance: Our engineers are fully licensed, ensuring adherence to local regulatory standards including WH&S, electrical, and radiation protocols.
  • Endorsed Competency: Benefit from the expertise of engineers whose competency is certified and endorsed, guaranteeing optimal performance.
  • Manufacturer Training: All engineers undertake manufacturer training
  • Ongoing Safety Assurance: Annual Site Risk Assessment and review SWMS with each installation
  • Prolonged Equipment Life: Through quality preventative maintenance, we actively contribute to extending the life of your equipment, safeguarding your investment.

Customer service experience

“And that’s something that is very well regarded. That the company that you are purchasing the equipment off, send their own, highly qualified and experienced engineers to look after it. Even in such a remote location.”

Steve Wallin
Medical Imaging Lead
Torres and Cape HHS

Project Management

We focus on safety and communication with stakeholders. On time and on budget.

Learn more
image

Enhanced Protection

Whitelist Protocols improve system performance and protect against threats

Learn more

Reliability

Canon Medical’s remote diagnostic services, preventative maintenance programs and large inventory of spare parts in Australia and New Zealand allow us to maximise your equipment uptime. 

  • Guaranteed uptime and response time
  • Extensive inventory of local spare parts, including CT and Angio tubes
  • InnerVision remote service support
  • DirectConnect to assigned engineers. Personal service, not just a number at a call centre
  • Guaranteed escalation to state, national and manufacturer support engineers
  • Critical Spare Parts held in major cities

Customer service experience

“System reliability was a critical part of our decision-making process. Canon's equipment performs.”

Justin Selkirk
Senior Nuclear Medicine and PET Technologist
Canberra Imaging Group

Tim Tidman, SKG

Tim Tidman talks about how DirectConnect helps improve system uptime and strengthen relationships between operators and engineers.

Watch Video
image

Mike Henderson, PRP

Mike Henderson discusses how access to local spare parts helps to minimise downtime.

Watch Video
image

Simon Muscat, I-MED

Hear from Simon Muscat how Canon Medical’s local spare part inventory helps i-med radiology provide continuity of service.

Watch Video
image

Your Dedicated Engine

DirectConnect manages, stress cost and time with just one call

Learn more
image

Remote Diagnostic Services

InnerVision continually monitors equipment and system performance

Learn more
image

⁠Affordability

Achieve your business targets with Canon Medical’s tailored service.

 

A range of agreement and option types, payment periods and structures provide you with maximum flexibility.

 

  • Seven service agreement types and 36 agreement options available
  • Specific service agreements tailored to your needs
  • Total cost of ownership control: Multi-year, Fixed CPI and Fixed Price Options
  • Operating budget control: overtime, after hours, durables and upgrade options
  • Cash flow efficiency: Invoicing annually, quarterly and monthly
  • Frontline service options: Supporting your service engineers

“Canon offer excellent solutions to our equipment needs and the whole of life cost is very compelling.”

Warren Berry
General Manager
South Coast Radiology

Service Agreements

Tailored options, where you choose your right fit for coverage, risk and investment

Learn more
image

Cover from day one

Our warranty gives you confidence that your system will be available when you need it

Learn more

Canon Medical Systems ANZ Charitable Activities

In line with our continued Made for Life philosophy, Canon Medical extends our support to other areas beyond medical imaging, with the aim to build stronger and more successful communities.

Learn more about our ADA Sponsorship Other charities that Canon Medical support
image

Canon Medical ANZ DE&I Initiatives

Canon Medical Systems ANZ is fully committed to supporting DE&I across our organisation and the wider industry. We strive to continuously improve and foster a positive workplace culture. We seek to encourage the next generation to imagine the possibilities of being part of an organisation intent on making a positive difference. These are a sample of our ongoing initiatives:

Drive industry change

Canon Medical proudly supports the RANZCR Women in Leadership Breakfast, aiming to inspire women to thrive in our industry.

Drive industry change
image

University of Technology

The Canon Medical Systems- UTS Engineering Scholarship aims to support applicants who are enrolled in the Bachelor of Engineering and have an interest in Canon’s diagnostic imaging equipment such as ultrasound, CT, X-Ray R&F, X Ray- Angiography/Cardiology and MRI.

University of Technology

Women in STEM

An exciting program inspiring high school students to consider the multiple career pathways in medical imaging that are possible with a STEM education, through interactions with members of the Canon Medical team and equipment demonstrations.

Women in STEM
image